No call disappears quietly
Every call is logged: time, number, duration, who answered and whether it ended in voicemail. If nobody answered at two on a Tuesday, you know, and you can do something about it.
One system, several businesses
We build the system on Asterisk 20 on your own server. Each business or branch has its own dial plan, extensions, schedules and recordings, without mixing with the others.
Routing with schedules
Calls follow rules: business hours, after hours, holidays, overflow when nobody answers. Configured once and it stops being a problem.
AI receptionist
Answers in English or Spanish, resolves the repetitive cases — hours, directions, appointments, simple orders — and transfers to a person when needed. Built to answer fast: a long pause makes callers think the line dropped.
Recording and archiving
Server-side recording with a retention policy, storage and search. The calls are yours and they live on your infrastructure.
SIP trunking and porting
We connect your trunk provider or recommend one. If you already have numbers we port them while keeping service running in parallel.
What a proper phone system solves
Most businesses lose calls without realising. There is no record of the one that went unanswered, and no way to know what the caller wanted.
Schedules that enforce themselves
After hours, on holidays or during lunch, the system does what you defined once: voicemail, an on-call mobile, or the automated receptionist. Nobody has to remember to switch it.
Several branches, one system
Each location has its extensions and dial plan, but they call each other with three digits at no cost. If one site loses internet, calls divert to another.
Staff work from anywhere
An extension works the same on a desk phone or an app on a mobile. Someone answering from home shows the company number, not their own.
One honest warning: call recording has legal rules that vary by state and country. In some places notice is enough; in others you need consent from both parties. We configure the automatic notice at the start of the call, but the legal decision is yours and worth checking.
Frequently asked questions
Can you set up a phone system with call recording?
Yes. We install multi-tenant Asterisk systems with per-client dial plans, business hours and holiday routing, SIP trunking and an optional AI receptionist in English and Spanish. Recording and archiving stay on infrastructure you control.
What is an AI receptionist?
A system that answers the phone, understands what the caller is asking for and resolves the routine cases without a person: hours, directions, booking an appointment or taking an order. When the conversation goes beyond what it handles, it transfers to a person with the context of what was already said.
Can I keep my current number?
Yes. We port your existing number to the SIP trunk. During the port we keep service running in parallel so you never miss a call.
Where are recordings stored?
On the server you control, not in a third party cloud. You define how long they are kept and who can listen to them.
Does it work for multiple businesses or branches?
Yes. The system is multi-tenant: each business has its own dial plan, its own hours and its own recordings, isolated from the others.